How-To Resources and Self-Troubleshooting for the Teacher Learning Hub
Browse these tutorials to find answers to questions you may have. We only have a few articles for now, but will be adding more soon. If you do not find your answer here, please submit a help ticket.
Log in, password, or account help (4 articles)
I did not get the confirmation email.
Updated: Thursday, April 30, 2020 confirmation email created new account
How do I update my username, account email, or password?
Updated: Monday, May 11, 2020 account email password profile update username
I did not receive the password reset email.
Monday, May 11, 2020 forgot password reset
How do I combine multiple accounts?
Monday, May 11, 2020 account combine multiple
Renewal unit certificate (2 articles)
Help enrolling in a course (3 articles)
How do I unenroll from a course?
Monday, May 11, 2020 drop remove unenroll un-enroll
I do not know what the enrollment key is.
Updated: Thursday, April 30, 2020 access course code enroll enrollment code enrollment key key
How do I enroll in a course?
Updated: Thursday, April 30, 2020 access course enroll enrollment sign up take a course
Stuck and cannot move on (2 articles)
The Simulation is not working.
Updated: Monday, May 11, 2020 at-risk bullying cut off not loading simulation step in speak up will not load
Activity completion did not check off (URLs and Files)
Updated: Thursday, April 30, 2020 activity completion completion box file not checking url
Other (5 articles)
Video will not play
Monday, May 11, 2020 video will not play won't play youtube
How to find a course I'm already enrolled in.
Updated: Monday, May 4, 2020 already enrolled disappeared find my course my courses
How to copy and paste text
Updated: Thursday, April 30, 2020 copy paste
How to take a screenshot
Updated: Thursday, April 30, 2020 image of screen screen shot screenshot
I submitted a help ticket and did not get a response.
Monday, May 11, 2020 help ticket no response
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