How-To Resources and Self-Troubleshooting for the Teacher Learning Hub
Browse these tutorials to find answers to your questions. If you do not find your answer here, please submit a ticket.
Log in, password, or account help (6 articles)
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What You Need to Know about "An Introduction to Indian Education for All in Montana" - Required Course for MT Licensure Applications
Updated: Thursday, December 16, 2021 iefa license required
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I lost my username/password.
Updated: Thursday, April 8, 2021 reset forgot password username email lost new email address
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How do I update my username, account email, or password?
Updated: Monday, March 1, 2021 password profile username account email update
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I did not receive the password reset email.
Updated: Monday, March 1, 2021 reset forgot password
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I did not get the confirmation email.
Updated: Thursday, April 30, 2020 confirmation email created new account
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How do I combine multiple accounts?
Updated: Tuesday, April 13, 2021 account combine multiple
Renewal unit certificate (3 articles)
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Where do I find my SEID number?
Updated: Monday, March 1, 2021 renewal unit certificate seid
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What is a badge?
Updated: Thursday, March 18, 2021 badge proof of completion
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Where do I find my renewal unit certificate?
Updated: Tuesday, December 14, 2021 renewal unit certificate lost iefa license
Help enrolling in a course (3 articles)
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How do I unenroll from a course?
Updated: Friday, September 24, 2021 unenroll un-enroll remove drop withdraw
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I do not know what the enrollment key is.
Updated: Thursday, April 30, 2020 enrollment key enroll access course enrollment code code key
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How do I enroll in a course?
Updated: Tuesday, April 13, 2021 enroll access course sign up take a course enrollment
Stuck and cannot move on (5 articles)
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Next activity or section is restricted
Updated: Monday, March 1, 2021 restricted section continue move on stuck
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Activity completion did not check off (Interactive Video or Course Presentation)
Updated: Monday, March 1, 2021 activity completion not checking video box answered questions
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Evaluation is restricted
Updated: Monday, March 1, 2021 restricted evaluation locked
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The Simulation is not working.
Updated: Monday, March 1, 2021 simulation at-risk bullying step in speak up cut off not loading will not load sound
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Activity completion did not check off (URLs and Files)
Updated: Monday, March 1, 2021 url file activity completion not checking completion box
Submitting an assignment (4 articles)
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My photo is too large to submit (over 500KB).
Updated: Monday, November 29, 2021 photo image size too large too big
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How to submit an assignment
Updated: Monday, March 1, 2021 assignment upload submit submission
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How to create and share a shareable link from a Google Doc, Sheet, or Slides.
Updated: Monday, March 1, 2021 share link shareable google
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How to attach a file
Updated: Monday, March 1, 2021 file assignment attach attaching forum upload
Other (12 articles)
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I need a timestamp of when I completed the course. How can I get something timestamped?
Monday, April 5, 2021 badge timestamp time proof
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Where to find my grade (Forum and Others)
Updated: Monday, March 1, 2021 forum grade score points feedback
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Where to find my grade (Assignment)
Updated: Monday, March 1, 2021 assignment grade score points feedback
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How do I edit my discussion forum post?
Monday, August 31, 2020 forum discussion post edit
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Parts of the text or images are cut off.
Updated: Wednesday, July 22, 2020 cut off cutoff overlap resize jumbled zoom
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How do I use the Dashboard?
Updated: Monday, March 1, 2021 find my course dashboard course list
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I finished a course but my percentage is less than 100%.
Updated: Tuesday, September 15, 2020 dashboard 100% complete percent finished
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Video will not play
Updated: Monday, March 1, 2021 youtube video won
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How to find a course I'm already enrolled in.
Updated: Monday, March 1, 2021 find my course my courses already enrolled disappeared
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How to copy and paste text
Updated: Thursday, April 30, 2020 copy paste
assignment (3)
forum (3)
password (3)
access course (2)
account (2)
activity completion (2)
badge (2)
certificate (2)
cut off (2)
dashboard (2)
View all ...
email (2)
enroll (2)
feedback (2)
file (2)
find my course (2)
forgot (2)
grade (2)
iefa (2)
license (2)
lost (2)
not checking (2)
points (2)
renewal unit (2)
reset (2)
restricted (2)
score (2)
upload (2)
username (2)
video (2)
(1)
100% (1)
already enrolled (1)
answered (1)
at-risk (1)
attach (1)
attaching (1)
box (1)
bullying (1)
code (1)
combine (1)
complete (1)
completion box (1)
confirmation email (1)
continue (1)
copy (1)
course list (1)
created new account (1)
cutoff (1)
disappeared (1)
discussion (1)
drop (1)
edit (1)
email address (1)
enrollment (1)
enrollment code (1)
enrollment key (1)
evaluation (1)
finished (1)
google (1)
help ticket (1)
image (1)
image of screen (1)
jumbled (1)
key (1)
link (1)
locked (1)
move on (1)
multiple (1)
my courses (1)
new (1)
no response (1)
not loading (1)
overlap (1)
paste (1)
percent (1)
photo (1)
post (1)
profile (1)
proof (1)
proof of completion (1)
questions (1)
remove (1)
required (1)
resize (1)
screen shot (1)
screenshot (1)
section (1)
seid (1)
share (1)
shareable (1)
sign up (1)
simulation (1)
size (1)
sound (1)
step in speak up (1)
stuck (1)
submission (1)
submit (1)
take a course (1)
time (1)
timestamp (1)
too big (1)
too large (1)
unenroll (1)
un-enroll (1)
update (1)
url (1)
will not load (1)
withdraw (1)
won (1)
youtube (1)
zoom (1)
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