How-To Resources and Self-Troubleshooting for the Teacher Learning Hub
Browse these tutorials to find answers to your questions. If you do not find your answer here, please submit a ticket.
Log in, password, or account help (6 articles)
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What You Need to Know about "An Introduction to Indian Education for All in Montana" - Required Course for MT Licensure Applications
Updated: Thursday, December 16, 2021 iefa license required
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I lost my username/password.
Updated: Thursday, April 8, 2021 email email address forgot lost new password reset username
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How do I update my username, account email, or password?
Updated: Monday, March 1, 2021 account email password profile update username
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I did not receive the password reset email.
Updated: Monday, March 1, 2021 forgot password reset
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I did not get the confirmation email.
Updated: Thursday, April 30, 2020 confirmation email created new account
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How do I combine multiple accounts?
Updated: Tuesday, April 13, 2021 account combine multiple
Renewal unit certificate (3 articles)
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Where do I find my SEID number?
Updated: Monday, March 1, 2021 certificate renewal unit seid
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What is a badge?
Updated: Thursday, March 18, 2021 badge proof of completion
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Where do I find my renewal unit certificate?
Updated: Tuesday, December 14, 2021 certificate iefa license lost renewal unit
Help enrolling in a course (3 articles)
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How do I unenroll from a course?
Updated: Friday, September 24, 2021 drop remove unenroll un-enroll withdraw
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I do not know what the enrollment key is.
Updated: Thursday, April 30, 2020 access course code enroll enrollment code enrollment key key
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How do I enroll in a course?
Updated: Tuesday, April 13, 2021 access course enroll enrollment sign up take a course
Stuck and cannot move on (5 articles)
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Next activity or section is restricted
Updated: Monday, March 1, 2021 continue move on restricted section stuck
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Activity completion did not check off (Interactive Video or Course Presentation)
Updated: Monday, March 1, 2021 activity completion answered box not checking questions video
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Evaluation is restricted
Updated: Monday, March 1, 2021 evaluation locked restricted
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The Simulation is not working.
Updated: Monday, March 1, 2021 at-risk bullying cut off not loading simulation sound step in speak up will not load
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Activity completion did not check off (URLs and Files)
Updated: Monday, March 1, 2021 activity completion completion box file not checking url
Submitting an assignment (4 articles)
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My photo is too large to submit (over 500KB).
Updated: Monday, November 29, 2021 image photo size too big too large
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How to submit an assignment
Updated: Monday, March 1, 2021 assignment submission submit upload
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How to create and share a shareable link from a Google Doc, Sheet, or Slides.
Updated: Monday, March 1, 2021 google link share shareable
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How to attach a file
Updated: Monday, March 1, 2021 assignment attach attaching file forum upload
Other (12 articles)
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I need a timestamp of when I completed the course. How can I get something timestamped?
Monday, April 5, 2021 badge proof time timestamp
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Where to find my grade (Forum and Others)
Updated: Monday, March 1, 2021 feedback forum grade points score
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Where to find my grade (Assignment)
Updated: Monday, March 1, 2021 assignment feedback grade points score
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How do I edit my discussion forum post?
Monday, August 31, 2020 discussion edit forum post
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Parts of the text or images are cut off.
Updated: Wednesday, July 22, 2020 cut off cutoff jumbled overlap resize zoom
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How do I use the Dashboard?
Updated: Monday, March 1, 2021 course list dashboard find my course
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I finished a course but my percentage is less than 100%.
Updated: Tuesday, September 15, 2020 100% complete dashboard finished percent
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Video will not play
Updated: Monday, March 1, 2021 video won youtube
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How to find a course I'm already enrolled in.
Updated: Monday, March 1, 2021 already enrolled disappeared find my course my courses
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How to copy and paste text
Updated: Thursday, April 30, 2020 copy paste
assignment (3)
forum (3)
password (3)
access course (2)
account (2)
activity completion (2)
badge (2)
certificate (2)
cut off (2)
dashboard (2)
View all ...
email (2)
enroll (2)
feedback (2)
file (2)
find my course (2)
forgot (2)
grade (2)
iefa (2)
license (2)
lost (2)
not checking (2)
points (2)
renewal unit (2)
reset (2)
restricted (2)
score (2)
upload (2)
username (2)
video (2)
(1)
100% (1)
already enrolled (1)
answered (1)
at-risk (1)
attach (1)
attaching (1)
box (1)
bullying (1)
code (1)
combine (1)
complete (1)
completion box (1)
confirmation email (1)
continue (1)
copy (1)
course list (1)
created new account (1)
cutoff (1)
disappeared (1)
discussion (1)
drop (1)
edit (1)
email address (1)
enrollment (1)
enrollment code (1)
enrollment key (1)
evaluation (1)
finished (1)
google (1)
help ticket (1)
image (1)
image of screen (1)
jumbled (1)
key (1)
link (1)
locked (1)
move on (1)
multiple (1)
my courses (1)
new (1)
no response (1)
not loading (1)
overlap (1)
paste (1)
percent (1)
photo (1)
post (1)
profile (1)
proof (1)
proof of completion (1)
questions (1)
remove (1)
required (1)
resize (1)
screen shot (1)
screenshot (1)
section (1)
seid (1)
share (1)
shareable (1)
sign up (1)
simulation (1)
size (1)
sound (1)
step in speak up (1)
stuck (1)
submission (1)
submit (1)
take a course (1)
time (1)
timestamp (1)
too big (1)
too large (1)
unenroll (1)
un-enroll (1)
update (1)
url (1)
will not load (1)
withdraw (1)
won (1)
youtube (1)
zoom (1)
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