The Teacher Learning Hub Help desk is open Monday - Friday from 8 a.m. - 5 p.m. with the exception of observed State holidays. Tickets submitted after those hours will promptly be answered on the next business day.
How-To Resources and Self-Troubleshooting for the Teacher Learning Hub
Browse these tutorials to find answers to your questions. If you do not find your answer here, please submit a ticket.
Log in, password, or account help (6 articles)
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What You Need to Know about "An Introduction to Indian Education for All in Montana" - Required Course for MT Licensure Applications
Updated: Thursday, December 16, 2021 iefa license required
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I lost my username/password.
Updated: Thursday, April 8, 2021 reset forgot password username email lost new email address
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How do I update my username, account email, or password?
Updated: Monday, March 1, 2021 password profile username account email update
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I did not receive the password reset email.
Updated: Monday, March 1, 2021 reset forgot password
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I did not get the confirmation email.
Updated: Thursday, April 30, 2020 confirmation email created new account
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How do I combine multiple accounts?
Updated: Tuesday, April 13, 2021 account combine multiple
Renewal unit certificate (3 articles)
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Where do I find my SEID number?
Updated: Monday, March 1, 2021 renewal unit certificate seid
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What is a badge?
Updated: Thursday, March 18, 2021 badge proof of completion
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Where do I find my renewal unit certificate?
Updated: Tuesday, December 14, 2021 renewal unit certificate lost iefa license
Help enrolling in a course (3 articles)
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How do I unenroll from a course?
Updated: Friday, September 24, 2021 unenroll un-enroll remove drop withdraw
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I do not know what the enrollment key is.
Updated: Thursday, April 30, 2020 enrollment key enroll access course enrollment code code key
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How do I enroll in a course?
Updated: Tuesday, April 13, 2021 enroll access course sign up take a course enrollment
Stuck and cannot move on (5 articles)
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Next activity or section is restricted
Updated: Monday, March 1, 2021 restricted section continue move on stuck
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Activity completion did not check off (Interactive Video or Course Presentation)
Updated: Monday, March 1, 2021 activity completion not checking video box answered questions
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Evaluation is restricted
Updated: Monday, March 1, 2021 restricted evaluation locked
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The Simulation is not working.
Updated: Monday, March 1, 2021 simulation at-risk bullying step in speak up cut off not loading will not load sound
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Activity completion did not check off (URLs and Files)
Updated: Monday, March 1, 2021 url file activity completion not checking completion box
Submitting an assignment (4 articles)
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My photo is too large to submit (over 500KB).
Updated: Monday, November 29, 2021 photo image size too large too big
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How to submit an assignment
Updated: Monday, March 1, 2021 assignment upload submit submission
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How to create and share a shareable link from a Google Doc, Sheet, or Slides.
Updated: Monday, March 1, 2021 share link shareable google
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How to attach a file
Updated: Monday, March 1, 2021 file assignment attach attaching forum upload
Other (12 articles)
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I need a timestamp of when I completed the course. How can I get something timestamped?
Monday, April 5, 2021 badge timestamp time proof
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Where to find my grade (Forum and Others)
Updated: Monday, March 1, 2021 forum grade score points feedback
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Where to find my grade (Assignment)
Updated: Monday, March 1, 2021 assignment grade score points feedback
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How do I edit my discussion forum post?
Monday, August 31, 2020 forum discussion post edit
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Parts of the text or images are cut off.
Updated: Wednesday, July 22, 2020 cut off cutoff overlap resize jumbled zoom
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How do I use the Dashboard?
Updated: Monday, March 1, 2021 find my course dashboard course list
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I finished a course but my percentage is less than 100%.
Updated: Tuesday, September 15, 2020 dashboard 100% complete percent finished
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Video will not play
Updated: Monday, March 1, 2021 youtube video won
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How to find a course I'm already enrolled in.
Updated: Monday, March 1, 2021 find my course my courses already enrolled disappeared
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How to copy and paste text
Updated: Thursday, April 30, 2020 copy paste
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(1)
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step in speak up (1)
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