The Teacher Learning Hub Help desk is open Monday - Friday from 8 a.m. - 5 p.m. with the exception of observed State holidays. Tickets submitted after those hours will promptly be answered on the next business day.

I did not receive the password reset email.

This article is for those who have already tried the lost password feature, but did not receive an email. 


First, check your junk/spam folder. If the email isn’t there, then it was likely blocked. Or, if you searched by username, then perhaps you have two accounts and the email went to your other email address. Please submit a help ticket asking that we check to be sure you only have one account and reset your password. To prevent similar situations in the future, add to your email contact list. 

Creation date: 5/11/2020 1:01 PM      Updated: 3/1/2021 7:35 AM