I submitted a help ticket and did not get a response.
The Hub Team strives to answer all help tickets within 45 minutes on weekdays. However, we do not answer tickets after normal business hours, on weekends, or on holidays. We will never let a ticket go unanswered, so if you don’t get a response from us then the email is somehow being blocked from getting to you.
If it is a weekday, during normal business hours, and it has been more than 2 hours since you submitted your ticket, then try one of the following:
Check your junk or spam folder of the email address you used to file the ticket.
Add email@example.com to your contact list and submit another help ticket stating you didn’t receive a response to the first ticket but have now added our email to your contact list.
Email us at firstname.lastname@example.org letting us know you didn’t get the response.
If you are using a school email and you’ve heard your peers mention the same issue, ask your IT staff to whitelist email@example.com.